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Repeat Orders

Updating payment details for your repeat order

In line with new banking regulations, you will need to update your Repeat Order payment details. Updating the card attached to your account shouldn’t…

Can I set up multiple repeat orders with different delivery frequencies?

Yes, you can set up repeat orders for as many different products as you like. These products can be ordered with different frequencies and we…

How can I change or add new the delivery address for my repeat order?

Please know that if you would like to change your delivery address for your repeat order you will have to do it before the order generation date. If…

How do I update quantity of my repeat order?

If you would like to change the quantity of your repeat order you can simply click on “My Repeat items & Favourites”      

My repeat order payment failed. What should I do?

A payment may fail for several reasons. The first thing to check is whether you may have 

How do I change the frequency of my repeat order?

If you would like to change the frequency of your repeat order you can simply click on “My Repeat items & Favourites”     ?

How can I skip my repeat order?

If you would like to skip your repeat order to the next frequency, simply click on “My orders”      

How can I change or add new credit card for my repeat order?

Please know that if you would like to change your credit/debit card for your repeat order you will have to do it before the order generation…

How do I set up a repeat order?

You can choose to set up a repeat order when you are on the product page or in the shopping cart.   Once you are on the product page, it…

How can I pause my repeat order?

If you would like to pause your repeat order to the next frequency, simply click on “My Repeat items & Favourites”      

How do I change my next order generation date?

If you would like to change your order generation date of your repeat order you can simply click on “My orders”      

How can I add a product to my existing repeat order?

If you would like to add a product to your existing repeat order you will have to make sure to be logged in. Click on “My account” and…

When will my repeat orders be delivered to me?

We generate the order from the generation date that you have chosen. The delivery can take anywhere between 2 to 5 working days depending of…

How can I amend my repeat orders?

1) If you would like to manage your repeat items, click on “My Repeat items & Favourites”.     

How can I cancel my repeat order?

If you would like to cancel your repeat order, simply click on “My Repeat items & Favourites”