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My Orders

I accidentally bought the wrong product

If you've purchased the wrong product, please contact our Customer Care Team on 020 8089 3880 as soon as possible. If your order has not yet…

My product has expired or has a short expiry date – What should I do?

We're sorry to hear there's an issue with the expiry date of your product. Please contact our Customer Care team at sales@pet-supermarket.co.uk…

How can I create a stock alert?

Firstly, we are sorry that your product is out of stock. We are working very hard to prevent this from happening as we know how important it…

I have received the wrong item

We're really sorry about this! Please get in touch with our friendly customer care team at sales@pet-supermarket.co.uk, and don’t forget to…

My order is missing an item

We're really sorry if this has happened and will sort it out for you as soon as possible. If you’ve ordered multiple items, please check if…

My item is faulty – What should I do?

We're sorry to hear that your item appears to be faulty. Please contact our Customer Care team at sales@pet-supermarket.co.uk and provide…

How do I cancel my order?

Please give our Customer Care Team a call on 020 8089 3880 as soon as possible. If your order hasn’t been packed or shipped yet, we’ll be…

Where can I find details of my order?

You can find the details of your order it under the “My orders”

My order arrived damaged – What should I do?

We're really sorry to hear that your order arrived damaged. Please contact our friendly Customer Care team at sales@pet-supermarket.co.uk…