We're here to help

Delivery

Why does my tracking number not work?

Once your order is sent out from our warehouse, for Next Day, Nominated Day & Sunday Delivery please wait until the next morning before tracking…

I missed my delivery

Our couriers will automatically attempt delivery 3 times to the same address if they miss you. They may decide to leave the parcel somewhere…

What is a ‘safe place’ in which to leave my delivery?

A safe place is a location where the courier can leave your parcel if you aren’t in. You can indicate this in the checkout process, or the…

Only part of my order has arrived?

Please bear in mind if you have ordered more than one item, your products may be sent out from multiple locations or multiple parcels may have…

Why are you not delivering to my area?

We are unable to offer delivery to Guernsey, Jersey and Nothern Ireland. This is due to our current courier however this is something we are…

Do I need to be at home when you deliver?

We recommend that you are home during the delivery however if you cannot be at home, your order should be delivered to a safe place.

Delivery time

Standard Delivery Mainland | Delivered within 2-3 working days Highlands | Delivered within 2-5 working days Please click 

Which courier do you use?

Orders will be delivered by Amazon Shipping or DHL. We really recommend downloading the courier apps, which is compatible with iPhone and…

How can I track my order?

You can track your order easily from 2 places: 1. Your Despatch Email: We’ll send you an email as soon as your order is despatched,…

How much is delivery?

Standard Delivery Mainland | Delivered within 2-3 working days Highlands | Delivered within 2-5 working days Orders Under £10 -…