Unfortunately, there are certain items that we are unable to refund due to legal restrictions, which are beyond our control. These include:

• Products that have been used.
• Products that are not in a re-saleable condition or are not in their original packaging.
• Unsealed pet or animal toiletries.
• Veterinary Medicinal Products, such as flea and worming treatments.
• Frozen products.

These restrictions are in place to ensure product safety and compliance with industry regulations. We appreciate your understanding.